Delivery, Return & Exchanges

Delivery Policy:

International shipping is handled by Air international DHL,FedEx,UPS,TNT,EMS and Air Mail. Express Company, usually the delivery time will be about 5-15 days.

All orders will be insured for the full purchase amount, and can be tracked at the DHL/UPS/TNT/Other Methods website.

All international shipments are shipped via DHL,FedEx,UPS,TNT,EMS and Air Mail express mainly in retailing, while for wholesaling, Please contact us. That is why you can enjoy free shipping and great discount offering here off retailing. Save more money now enjoying real brand new quality.

We are a professional online dealer and cooperate with DHL,FedEx,UPS,TNT,EMS and Air Mail expressing long-term, shipping order and delivering right to your door. Please make sure you are at home when the packages will be arrived.

All the packages will be mailed inside another box.

After placing orders, please check your email here to get order confirmation. We will email you when your order is shipped out and let you know where to track on site. Thanks!

Return policy:

We are committed to your complete satisfaction. Before enjoying easy return policy, you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: All items can be only return to ask for a refund in 7 days when the customer receive the parcel.

All returned items are subject to a 15% restocking fee and bank commission. Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.

Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

All returned merchandise should be sent to the shipping address we email you after you get contact us!

Exchanges policy:

We will accept exchanges for a different size or color within 15 days after you receive your parcel. Please contact us with your Order ID and one of our customer serive will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.

We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation:

Cancellation of an order before the order has been dispatched, will incur cancellation fee, which is a 10% of the total order amount. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed.

Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

 

Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Shipping Time + Processing Time

It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.

We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.

Shipping Time Method:

Standard Shipping: Region including United States, Canada, United Kingdom with 7-10 business days.

France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland with 7-15 business days.

Brazil, Russia, Italy, Argentina, Chile, Mexico with 20-25 business days.

All Other Countries with 7-25 business days.

 

Processing Time

1-3 business days(some products will take 5 business days).


What if you're out when your order arrives?

If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order

If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.

If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

 

What if your order doesn't arrive when you expect?

If your delivery is more than 4 working days overdue, please contact us.

 

Where charminca.com delivers to?

charminca.com delivers to many countries, such as 

Australia, Belgium, Brazil, Bulgaria, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States any many others!